2024 Best Practices Study

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

SERVICE & SALES SUPPORT STAFF PROPERTY & CASUALTY % Agencies with Commercial P&C Staff In Agencies that have CPC Staff: Number of CPC Employees Avg CPC Revenue per Staff Payroll as a % of CPC Revenue % Agencies with Personal P&C Staff In Agencies that have PPC Staff: Number of PPC Employees Avg PPC Revenue per Staff Payroll as a % of PPC Revenue

68.4%

100.0%

100.0%

96.1%

97.9%

93.8%

0.9

2.6

5.1

8.5

21.1

88.1

$349,699

$502,114

$485,037

$613,379

$525,662

$510,277

18.3%

18.0%

15.1%

12.9%

15.4%

17.8%

73.7%

96.6%

94.4%

88.2%

89.6%

91.7%

1.3

2.6

4.9

6.1

11.0

20.3

$300,190

$288,605

$249,063

$292,480

$281,135

$276,991

16.3%

19.4%

24.8%

20.8%

23.0%

26.0%

% Agencies with CL Claims Staff

15.8%

17.2%

33.3%

52.9%

75.0%

91.7%

In Agencies that have CL Claims Staff: Number of CL Claims Employees Avg CL Claims Revenue per Staff Payroll as a % of CL Claims Revenue

0.1

0.1

0.1

0.4

1.1

3,426.2

$2,065,023

$3,507,312

$7,247,063

$7,517,904

$9,265,498 $10,642,069

3.7%

0.4%

0.2%

0.5%

0.9%

1.1%

% Agencies with PL Claims Staff

15.8%

17.2%

30.6%

41.2%

33.3%

27.1%

In Agencies that have PL Claims Staff: Number of PL Claims Employees Avg PL Claims Revenue per Staff Payroll as a % of PL Claims Revenue % Agencies with P&C Value Added Staff In Agencies that have P&C VAS Staff: Number of P&C VAS Employees

-

0.1

0.1

0.3

0.2

0.3

$2,785,419

$1,860,272

$3,911,672

$3,155,567

$4,442,633 $16,954,196

0.3%

0.7%

0.7%

2.4%

0.7%

0.4%

-

6.9%

11.1%

29.4%

45.8%

60.4%

- - -

0.1

0.0

0.8

1.1

5.3

Avg P&C Revenue per Staff Payroll as a % of P&C Revenue

$2,747,536

$6,770,191

$5,218,948

$5,751,890

$8,035,805

0.1%

0.2%

2.3%

0.7%

1.0%

LIFE & HEALTH / FINANCIAL % Agencies with L/H/F Staff:

26.3%

27.6%

63.9%

58.8%

89.6%

93.8%

In Agencies that have L/H/F Staff: Number of L/H/F Employees Avg L/H/F Revenue per Staff Payroll as a % of L/H/F Revenue % Agencies with L/H/F Value Added: In Agencies that have L/H/F Staff: Number of L/H/F Employees Avg L/H/F Revenue per Staff Payroll as a % of L/H/F Revenue

0.2

0.2

0.8

2.1

5.9

39.2

$97,418

$266,441

$305,255

$480,393

$543,805

$454,048

3.7%

4.6%

12.7%

10.6%

17.3%

18.5%

0.0%

0.0%

0.0%

2.0%

18.8%

56.3%

- - -

- - -

- - -

-

0.3

4.4

$3,126,200

$4,984,271

$6,376,960

0.0%

0.6%

1.8%

Cross Category Comparison

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