Guaranty Bank Merger Packet

Frequently Asked Questions

Will my account number stay the same? Yes, your account number(s) should not change.

Are there differences between Hometown Bank and Guaranty Bank products? While there are some differences in our products, Hometown Bank and Guaranty Bank have worked hard to ensure that we continue to meet all of your banking needs. Your Hometown Bank account will remain unchanged until June 11, at which time it will be converted to the Guaranty Bank account it most closely matches. You can review the Guaranty Bank account to which your account will convert on page 5 for personal accounts and page 9 for business accounts. Can I use my old checks? Yes, you will be able to use up your existing supply of Hometown Bank checks after the conversion. When it’s time to reorder checks, please speak to a branch banker so we can help you order new Guaranty Bank checks. You can also order online at www.gbankmo.com. What happens with my direct deposit? No immediate action is required. Your direct deposits will continue to post as they normally do. After June 11, the routing/transit number for new direct deposits should be updated to 286573335. What happens to my auto debits (those which are processed electronically using my account number and routing number)? No immediate action is required. Your auto debits will continue to post as they normally do. After June 11, the routing/transit number for new auto debits should be updated to 286573335. When will I get my new debit card? Your new Guaranty Bank Visa debit/ATM card(s) will be mailed to you in May. You may activate your new card and create a PIN number by phone immediately, but don’t begin using it until Monday, June 11. In the meantime, continue to use your Hometown Bank debit card through Sunday, June 10. Please note: If you have automatic bill payments tied to your Hometown Bank debit card, you must provide the merchant with your new Guaranty Bank debit card number as soon as possible after June 10. Automatic payments tied to your Hometown Bank debit card will be declined after June 10. Will I still visit Hometown Bank’s website for my online banking needs? Once the conversion is complete, you will use www.gbankmo. com to access online banking. Please update your bookmarks and favorites accordingly.

Will I still use Hometown Bank’s mobile app for my mobile banking needs? Once the conversion is complete, you will need to delete the Hometown Bank mobile app from your device(s), and download the Guaranty Bank mobile app. What happens to my Hometown Bank personal/ business online banking? Your Hometown Bank bill pay will be in view-only mode beginning June 6 at 6 p.m. Online banking will be disabled beginning June 8 at 3 p.m. After June 10, you will no longer have access to Hometown Bank’s online banking system. Your online account and bill payment transactions will transfer to Guaranty Bank’s online banking system during conversion weekend. More details about online banking and bill pay are on page 12. Will I receive a final Hometown Bank statement? Hometown Bank will mail one final statement to you reflecting your final activity and closing balance on June 8, 2018. That same balance will be reflected on your first statement from Guaranty Bank. Will my banking hours change? On June 11, your banking center hours may change. The locations and hours are listed on page 15. Does Guaranty Bank offer telephone banking? Yes! On June 11, you will be able to access account information via Guaranty Bank’s telephone banking system. The toll-free number is 1.866.237.0724. Will there be changes to my safe deposit box access? The location of your safe deposit box will not change. Your safe deposit box will be accessible during the lobby hours listed on page 15. Does Guaranty Bank offer a toll-free number for customer support? Yes, Guaranty Bank has a customer service center to answer your questions by phone. Our customer service representatives are available Monday-Friday 8:00 a.m. to 6:00 p.m., and on Saturdays from 9:00 a.m. to 1 p.m. They can be reached at 1.833.875.2492.

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