3 / 4
Choose your Assist Support bundle option when you purchase your AssistPlus
How will you use Autologic Support?
Submitting a case using AssistMobile, AssistPortal or AssistOnline are the most efficient methods to request support. The case is
assessed by the relevant vehicle brand expert on the Fault 2 Fix team. They contact you via your preferred method, saving you time
and money, to resolve issue.
Software updates are subject to you having a valid AssistCredit bundle. An AssistCredit bundle can be purchased at any time if you
have used all your existing AssistCredits.
Get more fixes for less
Submitting a case using AssistMobile, AssistPortal or AssistOnline are the most efficient methods to request support. The case is
assessed by the relevant vehicle brand expert on the Fault 2 Fix team. They contact you via your preferred method, saving you time
and money, to resolve issue.
What’s best for you?
Your agreement to purchase 3 AssistCredit bundles, over your 36 month contract period, gives you the flexibility to choose the level
of support that best suits your business and budget. AssistCredit bundles provide a selection of options for your preference.
Software updates are subject to you having a valid AssistCredit bundle. An AssistCredit bundle can be purchased at any time if you
have used all your existing AssistCredits.
GOLD
GOLD
600
200
£5,100
£1,700
£8.50
£8.50
SILVER
SILVER
450
150
£4,050
£1,350
£9.00
£9.00
BRONZE
BRONZE
360
120
£3,600
£1,200
£10.00
£10.00
Upfront credit bundleswill expire36months after purchase. Additional credit bundles canbepurchasedat any time.
Initial upfront
payment followedby
2 further payments
at theprevailingprice
onanniversaryof
purchaseor sooner
if necessary.
Upfront credit bundleswill expire 12months after purchase. Additional credit bundles canbepurchasedat any time.
Option A
Upfront 3 year
payment *
Option B
Annual
Payments*
Assist Support
Option
Assist Support
Option
Number of AssistCredits
Number of AssistCredits
Cost per 3 year term
Cost per year term
(min. 3 years contract)
Cost per AssistCredit
Cost per AssistCredit
* A fix is the resolution to an individual fault (symptom) on an individual vehicle. You are only debited by the initial
method of contact. Each case has an individual ID number. Any subsequent enquiries relating to the same vehicle
and symptom, within 2 months, will not incur additional AssistCredits. You will receive a summary of your AssistCredit
balance via email following each case. **Example based on Individual AssistCredit bundles.
AssistCall
AssistMobile
AssistPortal
AssistOnline
Log
5
3
3
3
7
8
24
40
40
40
17
15
30
50
50
50
21
18
40
66
66
66
28
25
Route to Support
AssistCredits
per Fix*
Fixes per Bundle:
Bronze (120 credits
per year)*
Fixes per Bundle:
Silver (150 credits
per year )**
Fixes Per Bundle
Gold (200 credits
per year)**
No 12monthexpiry.
Ensures software
updates for 3years.
Price isguaranteed
during the full
contract period.
* Requires Autologic AssistPlus handset sold seperately.