36 / 131
36
2009 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Profile
Agencies with Revenues Between $1,250,000 and $2,500,000
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
3.9
High
7.8
Low
0.6
Average Book Serviced (Commissions) $271,357 $512,099
Average Pay ($)
$44,810
Average Pay (% of Book Serviced)
16.5%
Group L&H CSRs/Account Managers
Number
0.7
High
1.4
Low
0.1
Average Book Serviced (Commissions) $158,543 $503,921
Average Pay ($)
$28,356
Average Pay (% of Book Serviced)
17.9%
Personal P&C CSRs/Account Managers
Number
3.0
High
8.5
Low
0.3
Average Book Serviced (Commissions) $177,453 $282,605
Average Pay ($)
$34,622
Average Pay (% of Book Serviced)
19.5%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
Productivity—CSRs
*Insufficient Data
Insufficient Data