42 / 76
* Certain documents (e.g. bank account details) need to be submitted in order to receive payment, and there is a threshold for earnings to be paid.
Nurturing your new Members
It’s a great feeling when you sign up your first Member.
You are beginning to engage more in the Herbalife business
opportunity. You are setting up your downline and, as soon
as you reach Senior Consultant, you will start receiving not
only discounts but also commissions* from the orders they
take. The time that you spend nurturing each new Member
becomes very important – as their success helps you grow
your business and achieve success.
Helping your new Members get started
The basics
•
Help them complete the Member Application and
Agreement and make sure they send it off, along with
the Gold Standard acknowledgement form.
•
Show them how to fill in a Retail Order Form and other
forms they will regularly use in their business.
•
Make sure that they read the different books within the
HMP – the Rules and Regulations are important for all
new Members to ensure they operate their business
ethically and within the rules of the company.
•
Make sure they are on a suitable product programme
and get them acquainted with the wider range of
Herbalife products by taking them through the
Product Brochure.
•
Help them demonstrate the products at their Home
Parties (e.g. Shake parties, Skin Care parties) to
potential customers.
•
Talk them through the first stages of the Sales
& Marketing Plan and explain the benefits of
becoming Senior Consultants, Success Builders and
Supervisors.
•
Hold group meetings regularly. They’ll pick up tips from other
Members in your organisation and it’s good for them to see
they are part of a wider team.
•
Provide them with communication, training and motivation
along with help for their presentations.
A few rules to remember
30 Day Money Back Guarantee:
If for any reason, a retail customer is not completely satisfied with
any Herbalife product purchased from a Herbalife Member, the
customer may request a refund from the Member within 30 days
from the date the customer receives the product. The Member must
offer the customer a full credit toward the purchase of other Herbalife
products or a full refund of the purchase price.
It’s also a good idea to remind new Members that it’s against the
rules to sell Herbalife products via eBay or other similar discount or
auction websites. It’s the personal, face-to-face contact that gives
Members the advantage.
First Order Limitation:
The First Order Programme permits a Member to place their first
product order up to 1,100 Volume Points (VP), and then up to
3999.99 VP within the next 10 days.
The Rule is in place to help new Members have product experience
and begin retailing the products and to help discourage financial
expenditures without the product experience.
42
4
NUTURING YOUR NEW MEMBERS