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A
Corporate and social responsibility report
Annex III -
Being an ethical and fair good player in business
326
Worldline
2016 Registration Document
Responsible subcontracting
[GRI 103-2
A.4.2.1.6
Procurement Practices]
Travail”) in Flanders, Belgium.
the sheltered workshop “Beschermde Werkplaats Zottegem”
the development of purchasing by working in partnership with
Since many years, Worldline procurement has taken the lead on
(“Entreprise adaptée” et “Établissement et Service d’Aide par le
BWZ was founded more than 40 years ago and counts with
and to integrate them into the professional world.
employment of people with a light mental or physical disability
approximately 250 people. Their aim is to promote the
At the beginning, Worldline decided to subcontract with them
decided to increase their scope of activities:
provide a more industrial orientation to their activities, Worldline
result of their investment on technical supervisory personnel to
part of the individual packaging of its payment terminals. As a
individual products that they ship afterwards to the various
shipments of naked devices and transform these in finalized
The personalization of payment terminal: BWZ receive bulk
a)
150,000 devices per year;
Inclusion of accessories and final packaging of more than
inspection, loading of specific software and security keys,
distributors around the world. This work includes technical
them back.
the customer’s software and security keys before sending
disassembly and exchange of modules in order to reload
and diagnosed. The repair process includes also the
damaged terminals directly to BWZ where they are tested
The repair of returned terminals: distributors send the
b)
Subcontracting withinWorldline
risk that must be closely monitored on the basis of quality, cost,
common practice in the IT industry but represents a business
in particular contexts. Having recourse to third parties is a
Worldline sometimes relies on subcontractors to deliver services
requirements.
delivery,
innovation,
management
and
sustainability
IT developers or Project Managers.
local basis. The most represented profiles of subcontractors are
Worldline operates to manage subcontracting process on a
subcontractors are initiated locally by the operational team.
expertise or skills for a limited period of time. All requests to use
to fulfill the terms of a particular contract or requires such
Worldline does not have the specific expertise or skills necessary
define needs and propose relevant profiles). There are local
department and interacts with the operational teams directly (to
management team which is part of the Human Resources
Subcontracting process is managed by the workforce
Workforce Managers located in each geography where
Subcontractors may be used in areas or projects where
subcontractors working across 17 countries.
contracts. On December
31, 2016, Worldline has recorded 359
ensured by the Procurement Team through negotiated
The commercial relationship with subcontracting companies is
Economic Performance]
development
[GRI 201-4] and [GRI 103-2
Playing a responsible role in local
A.4.2.2
Lending a hand to those inneed
A.4.2.2.1
progress, thus creating a direct positive effect on its entire
ecosystem, and more generally, on society at large.
performance to be combined with social and environmental
inclusivity that sets it apart, enabling the Company’s economic
Worldline wishes to take a proactive approach to citizen
services for its customers. In fact, it is Worldline’s social
beyond creating jobs, developing solutions and supplying
social and environmental value. Worldline’s ambition goes
engagement and local development by creating economic,
Local communities are able to improve and develop on an
commitment to social and citizenship projects and initiatives.
Local development is a fundamental element of Worldline’s
and activities of the Company’s employees.
responsible and Inclusive social causes targeted by the actions
ongoing basis, progress being generated as a result of the
involvement in responsible IT projects, relationships and
This amount includes donations to charities, Worldline’s
used by Worldline in its report in order to promote social
Benchmark Group methodology, an international benchmark
sponsorship. This amount is calculated using London
partnerships with schools and universities, as well as skills
initiatives.
initiatives for local communities and society at large [GRI 201-1].
In 2016, Worldline invested a total of €
1,272,959 in funding
countries are:
Company. Some examples of activities implemented in different
families living in disadvantaged conditions with support from the
fundraising campaigns in order to provide food and supplies to
In several countries, employees from Worldline have organized
In Worldline Belgium, employees supported organizations like
Alimentaire that intends to stop hunger by collecting and
of food, clothes, a kit for new born babies and the Banque
assistance to those in need in Flandre by making the distribution
Moeders voor Moeders that since 1992, aims to bring social
helped with the collection of 500
kg of food.
providing food to the people in need, Worldline employees
conducted a donation of things that young children can use as
market-focused livelihood programs. Also, employees
women through relevant education, innovative healthcare and
that aims to empower underprivileged children, youth and
might have occurred during 2016.
performed a fundraising to help victims of natural disasters that
clothes, books, stationery and games equipment and have
In Worldline India, employees supported the Smile Foundation
employees across the country to help collecting coats, blankets
streets.
and food to provide some kind of shelter to people living on the
In Argentina, Worldline supports since 2013 the Fundacion Si
launched the campaign inviting and encouraging all Worldline
and during July
2016 the Human Resources department