Worldline - Registration Document 2016

Corporate and social responsibility report

Annex III -

Information about the report

349

Worldline

2016 Registration Document

CSR Information

Attestation regarding the completeness of

Nature and scope of our work

programmes arising from them.

commitments and, where applicable, any actions or

and environmental impacts of its activities and its social

On the basis of interviews with the individuals in charge of the

Company’s sustainability strategy regarding human resources

relevant departments, we obtained an understanding of the

of the French Commercial Code.

management report with the list provided in article R.

225-105-1

We compared the CSR Information presented in the

For any consolidated information that is not disclosed, we

article R.

225-105, paragraph

3 of the French Commercial Code.

verified that explanations were provided in accordance with

set out in the methodological note, presented in the

233-3 of the French Commercial Code within the limitations

management report.

article L.

233-1 and the controlled entities as defined by article

consolidation, i.e., the Company, its subsidiaries as defined by

We verified that the CSR Information covers the scope of

Conclusion

above, we attest that the required CSR Information has been

Based on the work performed given the limitations mentioned

disclosed in the management report.

Information

Conclusion on the fairness of CSR

Nature and scope of our work

management procedures, in order to:

responsible for preparing the CSR Information in the

We conducted around thirty interviews with the persons

appropriate, responsible for internal control and risk

departments in charge of collecting the information and, where

practices where appropriate;

understandability, and taking into account industry best

Assess the suitability of the Guidelines in terms of their

●

relevance, completeness, reliability, neutrality and

understanding of the internal control and risk management

consistency of the CSR Information and obtain an

procedures used to prepare the CSR Information.

processing and control process to reach completeness and

Verify the implementation of data-collection, compilation,

●

activities, its sustainability strategy and industry best practices.

the human resources and environmental challenges of its

Information with respect to the characteristics of the Company,

procedures based on the nature and importance of the CSR

We determined the nature and scope of our tests and

Regarding the CSR Information that we considered to be the

most important

information in the management report;

information was consistent and in agreement with the other

consolidation of the data. We also verified that the

information (organisation, policies, actions), performed

and conducted interviews to corroborate the qualitative

verified, using sampling techniques, the calculations and the

analytical procedures on the quantitative information and

At parent entity level, we referred to documentary sources

●

performed tests of details, using sampling techniques, in

verify that procedures are properly applied, and we

the supporting documents. The selected sample represents

order to verify the calculations and reconcile the data with

entities/divisions/sites selected by us

on the basis of their

At the level of a representative sample of

●

their location and a risk analysis, we conducted interviews to

activity, their contribution to the consolidated indicators,

on average between 16% and 100% of the quantitative social

quantitative environmental data disclosed.

and societal data disclosed and between 13% and 41% of

its consistency based on our understanding of the Company.

For the remaining consolidated CSR Information, we assessed

any information that was not disclosed, either in whole or in part.

We also assessed the relevance of explanations provided for

CSR information cannot be totally eliminated.

extensive procedures. Due to the use of sampling techniques

level of assurance would have required us to carry out more

systems, the risk of not detecting a material misstatement in the

and other limitations inherent to information and internal control

have used, based on our professional judgement, are sufficient

We believe that the sampling methods and sample sizes we

to provide a basis for our limited assurance conclusion; a higher

Conclusion

accordance with the Guidelines.

Information, taken as a whole,

is not presented fairly in

come to our attention that causes us to believe that the CSR

Based on the work performed, no material misstatement has

Number of security incidents; Total community investments (in €); Donations to Charity (in €); Contribution to Commercial initiatives for good causes (in €);

Contribution to Universities (in €); Contribution to Responsible IT Projects (in €); Management Cost of Social Contribution initiatives (in €); Total number of

and total number of non-monetary sanctions for non-compliance with laws and regulation; Customer innovation workshops delivered in GBUs; External

awards success rate; Percentage of PhD and PhD students at R&D department; Number of Win Members; Employee stock plan; Service availability rate;

Qualitative information: Calculation of scope 3 emissions.

employees involved in the main social responsibility initiatives; Minimum wage comparison.

employees trained in Code of Ethics – Virtual Classroom; Percentage of total employees who received a regular performance and career development

review during the year; Percentage of females; Global turnover rate; Percentage of female in Worldline’s top positions; Absenteeism rate (%); New

spending on local suppliers at significant locations of operation; Percentage of strategic suppliers evaluated by EcoVadis; Total percentage of spend

assessed by EcoVadis; Number of customer complaints regarding breaches of customer privacy higher than €

100000; Monetary value of significant fines

employees hires during the reporting period; Great Place to Work Trust Index rate; Diversity Perception (GPTW); Participation rate to the Great Place to

Work survey; Total number of collaborative working communities; Overall customer satisfaction from tactical surveys (scope from 0 to 10); Proportion of

Quantitative information:

Energy consumption within the organization (Gj); Total CO2 emissions (t); Energy intensity revenue (Gj/€ million); Energy CO2 emissions by revenue

(tCO2/€ million); CO2 emissions by employee (tCO2/employee); Number of sites certified ISO 14001; intensity employee (GJ/employee);Average hours of

training that employees have undertaken during the year; Percentage of all employees trained in Code of Ethics – E-learning; Percentage of management

Worldline Belgium and Worldline Spain.