175 / 194
Morgan Hill, California
169
Zucker Systems
Q13. The
turnaround time
for review and approval or disapproval of my application
was not any longer in Morgan Hill than other cities or counties where I have filed
applications, 53% negative.
Planning
Planning had many negative responses on 18 of 18 questions, 3 exceeding our 15%
negative, 6 exceeding 25% and 9 exceeding 40%. These are some of the worst scores
we have seen in our many studies.
Q4. I
understand
the City’s Development Review and Plan Check processes. They
are straightforward and not unnecessarily cumbersome or complex, 56% negative
responses.
Q6. Staff provides
prompt feedback
on incomplete submittals, 56% negative.
Q8. In general, the City staff
anticipated obstacles
early on and provided options
where they were available, 56% negative.
Q9.
Plan checking
is complete and accurate. Additional problems did not surface
later that should have been caught in the initial review, 44% negative.
Q10. Services were completed by the
date promised
, 63 % negative.
Q11. The City’s promised
delivery dates
are reasonable and acceptable, 53%
negative.
Q13. The
turnaround time
for review and approval or disapproval of my application
was not any longer in Morgan Hill than other cities or counties where I have filed
applications, 53% negative.
Development Review Committee
The Development Review Committee was considered useful by Building and
Engineering/Public Works but Planning was 33% negative.
Planning Commission and City Council
All respondents found that the Planning Commission and City Council treated them
fairly and were courteous.