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Morgan Hill, California
26
Zucker Systems
F.
T
ECHNOLOGY
TRAKiT Permit System
The City of Morgan Hill has undertaken the challenging task of implementing a
comprehensive permit tracking system to be utilized by all of the departments
currently involved in the development review, permit issuance and inspection
approval processes. Currently, the City is using a permit software system developed
by Tidemark that was initially installed approximately 10 years ago. While this
system provided an impressive level of features that were consistent with the level of
technology available to cities at the time of initial implementation, the system has not
been periodically upgraded and therefore the system is no longer capable of providing
the features that we and the public have come to expect from a community that strives
to represent the government’s “best practices.”
The City has purchased a new software permit system called TRAKiT and has
contracted to have the system installed and maintained by Quartic Solutions. A review
of the purchasing agreement indicated to us that the City has done a diligent job in
evaluating their future needs and it appears that the software they have purchased has
the capability of substantially increasing the scope and quality of the services they
will be able to provide to their customers. The features of the TRAKiT system that we
strongly endorse as representing best practices include the following:
Program will integrate the permitting operations of Planning, Building, Fire
and Public Works/Engineering;
Afford public access to permit records;
Allow customers to submit and track permit processing on-line;
Allow staff to organize and access permit data to support the land entitlement
process;
Enhance staff ability to generate reports and/or respond to data requests for
both internal and external customers;
Program will be fully integrated with the City’s existing website and GIS
program;
Afford inspectors access to permit information and plans while in the field
through the use of tablet computers; and
Allow the submittal and review of digital plans (electronic plan review).
14.
Recommendation:
The new TRAKiT systems should include all the items
outlined above.