CSD-RT RFP Recordkeeping_Administration Services Response 3-

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Prepared for Springfield R-XII School District
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day of the following quarter. The calculated time periods are quarter to date, year to date
and rolling twelve months.
Participant statements can be customized with the name and/or the logo of the sponsor
organization and include additional plan specific information and messaging. Should the
plan sponsor decide that a more customized approach is desirable, VALIC will work with the
plan sponsor as necessary.
3. Can participant statements and reports be produced on other media? Please
describe.
Yes. Participants can receive statements through the regular U.S. Mail at the address on
file, they may choose to be notified via our electronic mail service or they may access
statements via at any time.
4. Please specify the standard delivery time for providing these reports and provide
samples.
Standard participant statements are mailed within 10 business days after the end of the
quarter. Also, participants may access their statement through at any time.
Please refer to Tab VII for the Sample Participant Statement.
F. Voice Response System (“VRS”), Internet Access and Call Center
1. Voice Response System
a. Describe your automated VRS capabilities, including the transaction services that are
available through the system. Specify any transactions that cannot be processed
through the VRS.
VALIC provides our clients with convenient access to account information and
transaction services 24 hours a day, seven days a week via our toll-free, automated and
fully customizable Voice Response System (VRS). The VRS is available in English and
Spanish, and can be customized with your organization’s name and with specific plan
features, enabling participants to review account information and initiate inquiry and
certain transaction requests. Participants can opt out of the VRS to speak to a highly
trained Client Service Representative during normal business hours (7:00 a.m. to 8:00
p.m. Central Time, Monday through Friday). Transactions and information available via
the Voice Response System include:
 Account balance information
 Investment allocation information and changes
 Loan modeling
 Fund performance, fund unit value, and interest rate information
 Transfer of accumulated account values
 Change allocations of future contributions
 Amount and effective date of most recent contribution
 Review/delete pending requests