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Prepared for Springfield R-XII School District
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Access Personal Identification Number (PIN) tied to online password for ease of
access
The VRS is fully integrated with our recordkeeping system; therefore, the information
available to participants is current as of the close of business the preceding day. All
information is updated nightly.
Although many transactions can be processed automatically through our VRS, certain
transactions require a signed form for processing such as Social Security number
changes and transactions that require spousal or plan administrator approval.
b. Describe how transactions are processed and documented, including transaction
confirmations.
Participant transactions are processed real time through the voice response system
(VRS) which is fully integrated with VALIC’s proprietary recordkeeping system. Financial
transactions made prior to the close of the New York Stock Exchange (NYSE) are
processed the same day and those made after close of the NYSE are processed on the
next business day of the NYSE. The VRS provides an immediate reference number for
confirmation and a confirmation statement of the transaction is also mailed to the
participant’s address of record.
c. Describe how confidential information is protected and secured by and within the
system (e.g., PIN, audit trail, confirmations).
When using the Voice Response System (VRS), they must also use their account
number and secure PIN. Any transaction the participant or an authorized VALIC
employee makes is recorded on the system creating a date and time stamped audit trail
directly linked to the user id that conducted the transaction. Confirmation statements of
transactions are key to the overall security picture and are mailed to the participant’s
address of record. Any address changes will trigger both a confirmation at the old
address and in addition one sent to the new address.
d. Describe the level of customization available within your VRS.
The VRS is available in English and Spanish, and can be customized with your
organization’s name and with specific plan features, enabling participants to review
account information and initiate inquiry and certain transaction requests.
e. What are the standard hours of operation (include time zone)?
7:00 a.m. to 8:00 p.m. Central Time, Monday through Friday
f. Does the VRS include “help” information? If so, please describe the help functions.
Yes. Our Voice Response System menu is easily accessible to participants and
provides helpful information at several different points for enhanced maneuverability.