CSD-RT RFP Recordkeeping_Administration Services Response 3-

220 / 499

This report is intended for use by the management of the Variable Annuity Life Insurance Company ("VALIC") and its subsidiaries.
VALIC Retirement Services Company ("VRSCO") and VALIC Financial Advisors, Inc. ("VFA"), its user entities, and the independent
auditors of its user entities, and is not intended and should not be used by anyone other than these specified parties. Click VALIC .com 13
Descriptions of the VALIC business units that support the VALIC Defined Contribution Plan processing are below:
Business Units Responsibilities
Contact Center Provides phone and participant transaction services.
Client Contribution Services Processes payroll deductions.
Institutional Services Provides full service group plan administrative services, and also includes the VALIC
Custodial Manager, responsible for oversight of the role of VALIC as an IRS-approved
non-bank custodian for a portion of the Defined Contribution Plan mutual fund
custodial accounts. (Custodial functions generally are incorporated into many of the
functions described below.)
Client Transaction Services Processes financial and non-financial transactions.
Advisors Assists plan sponsors and participants by planning and coordinating completion of
the appropriate paperwork for account setup.
Operations Support Responsible for mail handling, document management, contract issue, transaction
confirms, account statements and interest rate table maintenance.
AIG Shared Services (AIGSS) AIGSS located in Manila, Philippines, a subsidiary of American General Life Insurance
Company, an AIG subsidiary, processes distributions (one form of benefit payments),
payroll contributions for VALIC variable annuities and Document Management
image/indexing with oversight from the management at the VALIC Amarillo, TX
service center.
AIG Federal Savings Bank
(AIG FSB)
AIG FSB, an AIG subsidiary and VALIC affiliate, is a federally chartered savings
bank. AIG FSB serves as the trustee or custodian for the benefit of retirement
plan participants in employer-sponsored tax-qualified (e.g., 403(b), 401(k)) and
nonqualified (e.g., 457(f)) plans, pursuant to an agreement with VRSCO, as well
as custodial or trust agreements with individual plan sponsors. In its role as a
nondiscretionary, directed trustee or custodian, AIG FSB is responsible for receiving,
safeguarding and distributing retirement plan assets.
Testing Shared Services Utility
(TSSU)
Provides quality assurance services (QA testing) for VALIC application development
and support. TSSU engages other global delivery partners to provide QA testing
support across AIG.
The following functions within VALIC provide ancillary support to the VALIC business units noted above:
Business Units Responsibilities
Actuary Provides actuarial services and reserve calculations for financial support.
Accounting Operations Responsible for supporting and recording incoming/outgoing cash via wire transfer,
lockbox banks, disbursement processing, bank reconciliation, and participant tax
reporting.
Legal Provides legal counsel in support of the operations including monitoring state and
federal legislative and regulatory activity, compliance with federal securities laws
and regulations (including the FINRA), and state insurance laws and regulations.
III. Description of the VALIC Defined Contribution Plan Administration System