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SPECIAL PERSONAL LINES ANALYSIS
Agencies with Revenues Greater Than $1,250,000
EMPLOYEE PRODUCTIVITY
CSR Information
Average # of CSRs
5.7
High
23.0
Low
1.0
Average
+25% Profit
Average Commissions Serviced
$168,305
$237,632
Average Pay
$31,085
How Time Was Spent:
Selling New Business
12.0%
Marketing (Placement)
13.1%
Claims Processing
8.0%
Customer Service
63.0%
Administration
4.0%
Producer Information
Average
+25% Profit
Average No. of Validated Producers
2.3
Average PL Commissions in Book
$213,263
*
Average Pay/PL Producer
$63,417
*-Insufficient Data
CARRIER REPRESENTATION
Number of Carriers Represented
Average
+25% Profit
+25% Growth
No. of PL National
7.0
5.6
5.6
No. of PL Regional
3.7
3.8
2.6
Service Center Use
Total Pers'l Lines Commissions placed
in Carrier Service Center
19.6%
12.2%
19.4%
How Time Was Spent
12.0%
8.0%
62.9%
4.0%
13.1%
Selling New Business
Marketing (Placement)
Claims Processing
Customer Service
Administration
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