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SPECIAL PERSONAL LINES ANALYSIS
Agencies with Revenues Less Than $1,250,000
EMPLOYEE PRODUCTIVITY
CSR Information
Average # of CSRs
2.1
High
4.0
Low
1.0
Average
+25% Profit
Average Commissions Serviced
$131,897
$199,242
Average Pay
$27,347
How Time Was Spent:
Selling New Business
15.8%
Marketing (Placement)
15.7%
Claims Processing
7.9%
Customer Service
56.1%
Administration
4.1%
Producer Information
Average
+25% Profit
Average No. of Validated Producers
1.3
Average PL Commissions in Book
$81,200
*
Average Pay/PL Producer
$35,813
*-Insufficient Data
CARRIER REPRESENTATION
Number of Carriers Represented
Average
+25% Profit
+25% Growth
No. of PL National
2.7
2.3
2.6
No. of PL Regional
3.7
3.7
3.4
Service Center Use
Total Pers'l Lines Commissions placed
in Carrier Service Center
33.8%
*
*
*-Insufficient Data
How Time Was Spent
4.1%
7.9%
56.1%
15.8%
15.7%
Selling New Business
Marketing (Placement)
Claims Processing
Customer Service
Administration
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