Utility Billing / 534
160
CITY OF MORGAN HILL
FY 15-16
OPERATING AND CIP BUDGET
CITY OF MORGAN HILL
FY 15-16
OPERATING AND CIP BUDGET
CITY OF MORGAN HILL
FY 15-16
OPERATING AND CIP BUDGET
CITY OF MORGAN HILL
FY 15-16 OPERATING AND CIP
CITY OF MORGAN HILL
FY 15-16
OPERATING AND CIP BUDGET
CITY OF MORGAN HILL
FY 15-16
OPERATING AND CIP BUDGET
CITY OF MORGAN HILL
FY15-16
OPERATING AND CIP BUDGET
Utility Billing [650-5750]
ACTIVITY DESCRIPTION
Utility Billing is responsible for the monthly billing of fees for water and wastewater services. With a customer base of
12,980 active accounts, the Utility Billing function continues to emphasize customer satisfaction by assisting custom-
ers with opening and closing accounts; at the counter with payments and questions; and providing consistent high
quality customer service on the telephone regarding account status and accepting credit card payments, particularly
online. Utility Billing staff also responds to general City Hall inquiries and refer City customers to appropriate depart-
ments.
FY 14-15 HIGHLIGHTS
Added a water consumption graph to utility bills showing usage for the current and prior 13 months
Updated the online bill pay website to compliment the City's newly designed web page
Implement real time data upload to customer accounts for web access
Perform services study to ensure the best possible configuration for City Hall customer service, in which utility
billing plays a significant part
FY 15-16 ACTIVITY GOALS
Provide customer support, assistance and information to address on-going drought
Promote e-billing to improve customer service (faster delivery, not lost in mail) and reduce use and cost of sup-
plies
Continue to promote the use of online bill pay and the new WaterSmart data accessibility features
FINANCIAL COMMENTS
The Utility Billing function is the responsibility of Finance, and is funded by water and wastewater utility user fees. Wa-
ter and wastewater service fees will increase per Resolution 6492 for services provided January 1, 2016 or later. The
effect of this increase is demonstrated by a sample invoice shown on the next page. In addition, a new rate study will
be completed in the 2015 calendar year.