76 / 104
76
Export Promotion, and Services.
The Agency has also developed
operational strategies to support
work programme implementation
in four key areas: human resources
(HR) development, information and
communicationtechnology(ICT),public
relations (PR) and communications,
and monitoring and evaluation (M&E).
The HR Development Strategy takes
both the human resource planning
system as well as the staff rules into
account. This strategy supports the
Agency in its efforts to be creative,
dynamic,
process-oriented
and
relevant to its partners and clients
while continuously monitoring and
upgrading its own performance. Key
elements of the HR Development
Strategy include:
• Critical review of Caribbean
Export’s current human
resource management
practices
• Identification and analysis
of Caribbean Export’s human
resource management needs
based inter alia on a skills gap
assessment.
• Proposal of a human resource
management system that
complies with the
requirements defined in the
Agreement establishing
Caribbean Export and
amendments thereto
• Identification and delivery of
relevant training needs to design
customised staff development
programmes, and an appropriate rewards and recognition system
• Definition of learning and growth perspectives for Agency staff at all levels
• Contributions of human resource management to the achievement of the
Agency’s strategic objectives
Caribbean Export’s ICT Policy and Strategy reflects the internal needs of the
Agency, as well as those of its external clients. Developed in consultation with
key stakeholders, the Strategy will afford Caribbean Export the opportunity to
derive better value from the existing ICT structure and future enhancements.
The ICT Policy and Strategy outlines four primary objectives:
• Establishment and maintenance of effective and appropriate ICT
Governance and Management arrangements for Caribbean Export, which
allow for successful identification and exploitation of opportunities to take
advantage of ICT on an on-going basis.
• Development and maintenance of a suitable ICT infrastructure,
including hardware and software tools, services, connectivity, and related
facilities, that is capable of fully supporting the internal operations and
customer service delivery functions the Agency.
• Implementation and management of systematic ICT tools and methods for
continuous improvement of the Agency’s operational effectiveness and
efficiency.
• Provision of ICT tools, facilities, training and technical assistance to
the Agency (and clients where applicable) to support effective delivery of
services in the pursuit of the Agency’s Vision and Mission.
The PR and Communications Strategy establishes a framework that will not only
boost the visibility of the Agency and its role in regional export development, but
also build a communications structure that can adequately support Caribbean
Export’s Vision and Mission. In achievement of this, the Strategy outlines the
following objectives:
• Strengthen the Agency’s profile as the premier regional organisation for
trade and export development and investment promotion in the Caribbean
• Strengthen its interaction and awareness with SMEs, BSOs, governments
and donors
STRENGTHENING CARIBBEAN EXPORT’S
INSTITUTIONAL CAPACITY