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2010 Best

Practices Study

Agencies

with Revenues

Over $25,000,000

165

Analysis of Agencies with Revenues Over $25,000,000

Mgmt. Perspectives

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

Average

+25% Profit

+25% Growth

Administrative Expenses

Amortization of Intangibles

1.8%

0.8%

0.7%

Officer Life

0.1%

0.0%

0.1%

Interest

1.1%

0.1%

0.6%

Other

1.1%

0.1%

1.3%

Total Administrative

4.1%

1.0%

2.7%

Total Expenses

87.4%

79.2%

90.3%

Pre-Tax Profit (Loss)

12.6%

20.8%

9.7%

EBITDA

16.9%

23.2%

12.8%

Average

+25% Profit

+25% Growth

Expense Growth Over Prior Year

Compensation Expense

2.5%

2.5%

7.6%

Selling Expense

-9.6%

-10.6%

-4.7%

Operating Expense

-0.5%

0.0%

1.8%

Administrative Expense

11.1%

31.1%

31.0%

Expenses

(as % of Net Revenues) —

continued

Expenses

(as % of Net Revenues)