87 / 191
2010 Best
Practices Study
Agencies
with Revenues
Between
$2,500,000 and
$5,000,000
87
Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000
Mgmt. Perspectives
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Staff Service Info
Technology
Insurance Carriers
Appendix
Very Negative
Very Positive
Inquiry—Billing, Claims, Policy View / Status
Claims Reporting / Notice of First Loss
Loss Runs
Rate / Quote
Multiple Carrier Rating (through comparative rater)
Policy Issue
Endorsements
Alerts / Activity Notifications
Make a Payment
Book Roll
Real Time Interface
Via Agency Management System
Personal Lines Functions
Average
+25% Profit
+25% Growth
% of Agencies having:
Average Number of Real-Time Interfaces
7.8%
6.9%
7.8%
Impact on Effectiveness/Efficiency
Inquiry—Billing, Claims, Policy View / Status
Claims Reporting / Notice of First Loss
Loss Runs
Rate / Quote
Rate Quote With Attachments
Multiple Carrier Rating (through comparative rater)
Policy Issue
Endorsements
Alerts / Activity Notifications
Commercial Lines Functions
Personal Lines
Commercial Lines (small business)
Commercial Lines (some/all lines of larger risks)
Claims
Direct Bill Commission Statements
Download Function / Usage
% Having
Function
90.9%
60.6%
54.5%
87.9%
51.5%
69.7%
72.7%
60.6%
72.7%
24.2%
96.9%
78.1%
90.6%
93.8%
53.1%
15.6%
65.6%
71.9%
53.1%
97.1%
60.0%
31.4%
34.3%
68.6%