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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

142

2011 Best

Practices Study

Agencies

with Revenues

Over

$25,000,000

Analysis of Agencies with Revenues Over $25,000,000

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

5.0%

0.0%

0.0%

Decrease the Number of Carriers Represented

10.0%

0.0%

0.0%

Keep the Same Number of Carriers Represented

85.0%

100.0%

100.0%

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

5.0%

0.0%

0.0%

Decrease the Number of Carriers Represented

10.0%

0.0%

0.0%

Keep the Same Number of Carriers Represented

85.0%

100.0%

100.0%

12 Month Plans for Carrier Representation

P&C Carriers

L&H Carriers

Average

+25% Profit

+25% Growth

Service Center Use

Total Personal Lines Commission placed in

Carrier Service Center

14.9%

45.2%

31.0%

Total Commercial Lines Commission placed in

Carrier Service Center

0.7%

0.7%

0.7%

Use of Carrier Service Centers