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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

140

2011 Best

Practices Study

Agencies

with Revenues

Over

$25,000,000

Analysis of Agencies with Revenues Over $25,000,000

Average

Top 25%

Information Technology Employees (FTE)

Number

7.0

High

16.0

Low

1.5

Total IT Payroll Expense ($)

$589,530

$1,094,524

As % of Total Compensation Expense

1.6%

As % of Net Revenues

1.0%

1

Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,

website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Technology

Agency Management System Utilized

Average

+25% Profit

+25% Growth

Total IT Expenses

1

(as % of net revenues)

2.0%

1.6%

1.5%