CAI-NJ Dec.2017(1)

D E C E M B E R , 2 0 1 7

Advancements in Mobile Technology combined

with the significant increase in smartphone

ownership and shift toward digital commu-

nication mediums creates an opportunity to

substantially enhance the way we connect

with the members of our community

fforts to improve the quality of life in our communities

are most effective when they involve strong collabo-

ration between management or leadership and the

residents they serve. A major aspect of this partnership is

the ability for residents (and visitors) to efficiently and effec-

tively communicate their comments, questions or concerns

directly Community Managers, Property Owners or HOA

Associations. Information may include Security Concerns

Effectively Utilizing

MOBILE

TECHNOLOGY

to Enhance Community

Engagement and Safety

By Raymond Sobieski,

(Community Watch), Common area Maintenance, Rules

Violations or other safety issues. Residents and visitors are

often the first to identify such issues or concerns.

Traditionally, residents have presented with a variety of

ways to communicate, including visiting the office (if one

exists), calling the management group or emailing the

appropriate person or organization. Often times smaller

communities do not have onsite management or have lim-

ited office hours which may not correspond to schedules

of residents, thus making in-person communication imprac-

tical. Without an efficient and easy way to communicate

many issues and concerns are not reported creating the

potential for unhappy residents and even liability issues.

As we move more and more towards a digital society

phone calls are becoming a less attractive to communicate.

Millennials prefer electronic communication and instant

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