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National Standards of Practice for Case Management
STANDARDS OF PRACTICE
Diagram 5
Diagram 6
Note: Where a reference is made to a Client this may also refer to the Client Representative
Where a reference is made to a Key Stakeholder this may refer to a person or group with a direct interest, involvement,
or concern regarding the Client and/or case management care plan
Note: Where a reference is made to a Client this may also refer to the Client Representative
Where a reference is made to a Key Stakeholder this may refer to a person or group with a direct interest, involvement,
or concern regarding the Client and/or case management care plan
Stratify
risk
Obtain approval &/
or authorisation
from Client & Key
Stakeholders
Case Manager
organises, secures,
integrates & modifies
services & resources
to meet the Client’s
needs.
Including:
Client
Key Stakeholders
Standard Two – Planning Phase
Identify issues
Collaborate with
Client & Key
Stakeholders
Identify &
prioritise agreed
goals
Select
interventions
Develop
care plan
Document
care plan
Care plan is:
Action orientated
Evidence based
Multidisciplinary
Strengths based
Time specific
Client and Key Stakeholder input
Funding body obligations
Legislative requirements
National Code of Ethics for Case
Management
Standards of Care (industry specific
guidelines)
Short-term goals
Long-term goals
Anticipated outcomes & measurable
criteria
Standard Two – Implementing (care coordination) Phase
Identify &
allocate tasks
Communicate
information (ongoing)
Implement individual
interventions (care
coordination)
Document
progress