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National Standards of Practice for Case Management
STANDARD 1 – CASE IDENTIFICATION AND ASSESSMENT
SATISFACTORY
BELOW SATISFACTORY
NOT APPLICABLE
CM identifies prompts from referral
sources to indicate that the Client
may have a special need.
CM does not respond to prompts.
A comprehensive assessment model
identifies special needs.
CM does not access appropriate services
to support Client’s special needs.
The CM utilises professional
support and services (formal and
informal) as a first option to ensure
communication is effective.
No support and services (formal and
informal) are accessed.
CM documentation demonstrates CM
has accessed/utilised appropriate
information and resources to meet
Client’s special needs.
CM documentation does not
demonstrate CM has accessed/utilised
appropriate information and resources
to meet Client’s special needs.
CM complies with any agency/
program special needs guidelines.
CM does not comply with agency/
program guidelines.
Agency has not developed any
special needs guidelines.
CM provides information in an
appropriate format/language
appropriate to Client’s special needs.
No provision of information. CM
provides information in a format that
does not meet the Client’s special
needs.
1D
Understand the Client's individual, diverse and/or special needs so that appropriate services and support for
Client development occurs.
SATISFACTORY
BELOW SATISFACTORY
CM completes risk assessment as per agency guidelines.
CM undertakes risk assessments outside their professional
boundaries.
The CM and Client work together to prioritise risks and
possible risk management strategies. These risks and
strategies are documented.
CM does not attain prior risk assessment documentation
(if any). CM does not initiate risk assessment. CM does not
communicate identified risks and management strategies
to Client.
The CM informs key stakeholders regarding identified risk
factors.
CM does not inform key stakeholders regarding risk factors
around identified risk or competency.
CM approaches identified risks in partnership with the Client
and key stakeholders and acknowledges the Client’s voluntary
assumption of risk.
CM does not respect a Client’s right to the voluntary
assumption of risk when the Client is competent to make
this decision.
1E
Stratify and analyse risk factors that the Client experiences/may experience.
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory
Self Assessment
Satisfactory
Below satisfactory
Not applicable
Verified Assessment
Satisfactory
Below satisfactory
Not applicable