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National Standards of Practice for Case Management
SATISFACTORY
BELOW SATISFACTORY
CM assists Client referrals to alternative programs or
settings where the Client’s needs and goals can be met more
appropriately.
CM does not review services or settings with Client for
ongoing appropriateness.
Documentation by CM demonstrates communication of
disengagement parameters to Client.
Documentation by CM does not demonstrate
communication of disengagement parameters to Client.
1H
Communicate the criteria for disengagement with Client.
SATISFACTORY
BELOW SATISFACTORY
NOT APPLICABLE
CM can provide evidence of all required
and/or mandated skills/qualifications
upon request.
CM is unable to provide evidence
of all required and/or mandated
skills/qualifications upon request.
Mandated registration is invalid or
expired.
CM is not required or mandated to
hold a valid professional licence/
certificate for the role.
1I
Case Manager holds a valid license/certificate to practise, and/or evidence of the necessary skills and/
or qualifications to undertake the case management role pursuant to the relevant specifications and/or
mandatory requirements of a professional body, agency, case management program and/or funding body.
STANDARD 1 – CASE IDENTIFICATION AND ASSESSMENT
Self Assessment
Satisfactory
Below satisfactory
Not applicable
Verified Assessment
Satisfactory
Below satisfactory
Not applicable
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory