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National Standards of Practice for Case Management
SATISFACTORY
BELOW SATISFACTORY
The CM individualises communication to the Client’s special
needs taking into account unique personal circumstances.
CM does not individualise communication to suit the
Client’s special needs.
CM documentation includes records of ongoing discussion
and Client understanding of information regarding program
expectations and guidelines.
CM does not document they have discussed program
information with the Client.
1F
Communicate those needs which fall within the aims and objectives of the program (including any third party
restrictions).
1G
Consider the Client’s current situation, probable future situation and ensuing holistic needs.
SATISFACTORY
BELOW SATISFACTORY
CM documentation shows ongoing person centred planning
and ongoing consultation with Client and key stakeholders (as
applicable).
Documentation by CM does not demonstrate ongoing
person centred planning in consultation with the Client and
key stakeholders.
Long-term and short-term goals are recorded and prioritised
with Client agreement.
Inadequate documentation by CM of Client goals.
The CM gathers information regarding current ‘quality of life’
information to support planning directions.
CM is unaware of the Client’s quality of life to assist in
needs identification and planning.
STANDARD 1 – CASE IDENTIFICATION AND ASSESSMENT
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory