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National Standards of Practice for Case Management
SATISFACTORY
BELOW SATISFACTORY
CM documentation demonstrates increasing self autonomy
of Client decisions and initiative in the instigation of actions to
achieve goals.
CM documentation does not demonstrate Client driven
initiative or decision making.
CM can give examples of services the Client has arranged
independent of the CM.
CM is unable to provide examples of services that the Client
has arranged independent of the CM for themselves.
Documentation by CM demonstrates referral of Client to
appropriate services to facilitate increased independence.
The CM cannot provide documentation to show that they
have made/discussed referrals to appropriate services to
facilitate independence.
2B
Develop Clients decision-making abilities to foster personal growth and independence.
GOOD ACHIEVEMENT SATISFACTORY
BELOW
SATISFACTORY
NOT APPLICABLE
CM and Client discuss and
document any barriers,
including resource
availability, and agree
on potential options to
manage these.
CM does not discuss
barriers or options with
Client. CM not aware of
any barriers. CM does not
prepare Client for barriers.
CM follows program
agency guidelines
regarding resolution of
conflict around barriers
to service and utilises
supports available.
CM does not utilise
supports. CM has no
knowledge of program/
agency guidelines.
CM can demonstrate action
at a systemic level to remove
barriers.
CM demonstrates
avenues of initiative and
collaboration with key
stakeholders for the
removal of barriers (within
individual local level).
CM identifies barriers
but is unable to identify
avenues to eliminate/
minimise effects of
barriers.
CM has identified that no
barriers exist.
CM advocates on Client’s
behalf to find solutions for
program/agency concerns
regarding risk.
CM does not liaise with
agency/key stakeholders
over their risk concerns.
2C
Evaluate any barriers that may restrict the Client’s ability to meet the expected goal and determine strategies
to minimise the impact of barriers.
STANDARD 2 – PLANNING
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Not applicable
Verified Assessment
Good achievement
Satisfactory
Below satisfactory
Not applicable