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National Standards of Practice for Case Management
GOOD ACHIEVEMENT SATISFACTORY
BELOW
SATISFACTORY
NOT APPLICABLE
CM can demonstrate how they
have advanced/developed
their practice and assessed it
against legislation.
CM is able to identify
applicable legislation that
informs their practice.
CM is unable to locate/
identify legislation/
standards.
CMdemonstrates compliance
with all agency/program/
funding body or statutory/
mandatory reporting
requirements/legislation.
CM provides legal advice.
CM can identify examples
of statutory/mandatory
reporting specific to their
area of practice.
CM is unable to provide
examples of statutory/
mandatory reporting specific
to their area of practice.
CM can provide example of
assisting Client to access
legal advice e.g. independent
advocate, tenancy authority,
domestic violence.
CM provides legal advice.
CM does not provide Clients
with information about legal
services.
Client does not have any
identified legal issues.
CM can provide examples of
when they have supported
the Client’s decisions and
the Client has been advised
of the possible implications
of their choices.
CM is unable to provide
examples of supporting
a Client’s decisions and
choices.
CM documentation
demonstrates periodic
risk stratification (risk
assessment) and the
implementation and review
of interventions to enhance
Client outcomes.
CM documentation does
not demonstrate evidence
of risk stratification
undertaken by CM.
CM documentation
demonstrates
communication of required
statutory or mandatory
reporting by CM to the
Client and key stakeholders,
including the role and
responsibilities of all parties.
CM cannot demonstrate
compliance with legislative/
agency procedures.
CM documentation
demonstrates CM monitors
for breaches to legislation
by Client and/or key
stakeholder and responds
in accordance with agency/
program/funding body
reporting guidelines and
policy/procedures.
CM is aware of legislation
breaches and takes no
action/does not follow
agency/program/funding
body reporting guidelines
and policy/procedures.
3D
Practise within applicable legislation while recognising and respecting the Client’s right to self-determination
within legal parameters.
STANDARD 3 – MONITORING
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Not applicable
Verified Assessment
Good achievement
Satisfactory
Below satisfactory
Not applicable