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National Standards of Practice for Case Management
SATISFACTORY
BELOW SATISFACTORY
CM can show compliance with the CMSA National Code of
Ethics and/or their professional discipline’s code of ethics (as
applicable).
CM does not comply with the CMSA National Code of Ethics
and/or their professional discipline’s code of ethics (as
applicable).
2G
Reflect and operate in an ethical manner in accordance with the CMSA National Code of Ethics for Case
Management (i.e. Values, Principles, Ethical Practice and Professional Conduct).
GOOD ACHIEVEMENT
SATISFACTORY
BELOW SATISFACTORY
CM implements agency participation of
pilot programs.
CM can demonstrate innovative
responses utilising resources outside
of the mainstream service system.
CM shows no initiative in development
or implementation of resources
outside of mainstream service
system.
CM assists a group of Clients with the
same service issue to share ideas for
possible solutions.
CM documents Client involvement
and ideas to provide solutions.
CM documentation does not identify/
support Client consultation.
CM takes a lead role in collaborative
actions to address service gaps.
CM can demonstrate use of peer
support, case conferences and
networking to generate ideas for
solutions.
CM cannot provide examples of
seeking input from peers, etc.
2F
Use collaboration to generate innovative responses to meet Client needs where immediate solutions are not
available.
STANDARD 2 – PLANNING
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Verified Assessment
Good achievement
Satisfactory
Below satisfactory