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National Standards of Practice for Case Management
SUBSTANTIVE
ACHIEVEMENT
GOOD ACHIEVEMENT SATISFACTORY
BELOW
SATISFACTORY
CM is able to demonstrate
practices that eliminate an
identified service gap at a
service system level.
CM is able to demonstrate
practices that lead to the
development/extension
of resources for identified
service gaps for a Client’s
ongoing needs, or for a
group of Clients.
CM is able to demonstrate
practices that promote the
development/extension
of resources for identified
service gaps for a Client’s
one-off needs.
CM cannot give an
example of a service gap
or an example of their role
in assisting an agency to
address a service gap.
4B
Promote the development/extension of resources where service gaps are identified.
SATISFACTORY
BELOW SATISFACTORY
NOT APPLICABLE
CM uses outcomes data to estimate the
level of case management required to
support the Client and determine if this
fits within the available resources.
CM does not document the viability
of implementation within available
means.
The CM is able to demonstrate that
the interventions support the carer to
continue in their role.
The CM is unable to demonstrate that
the interventions support the carer to
continue in their role as carer.
The Client does not have a carer.
CM requests a review of case load where
the outcomes for the Client may be
compromised due to a ‘heavy’ case load.
CM does not inform the agency if
Client need/case load surpasses CM
ability to perform.
CM defines own caseload as
sustainable.
4C
Examine issues related to sustainability of care for the Client’s level of need.
STANDARD 4 – EVALUATION AND OUTCOMES
Self Assessment
Satisfactory
Below satisfactory
Not applicable
Verified Assessment
Satisfactory
Below satisfactory
Not applicable
Self Assessment
Substantive achievement
Good achievement
Satisfactory
Below satisfactory
Verified Assessment
Substantive achievement
Good achievement
Satisfactory
Below satisfactory