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National Standards of Practice for Case Management
GOOD ACHIEVEMENT
SATISFACTORY
BELOW SATISFACTORY
CM acts as a resource for others using
specialist training/knowledge, e.g. team
meetings, presentations.
CM participates in networks/special
interest groups, to raise Client issues
and share their own expertise/
share education opportunities and
innovation.
CM is not involved in any networking
activities. CM does not share
experiences and ideas within
networks/special interest groups.
CM actively seeks education and training
opportunities to increase contemporary
specialist knowledge of Client groups.
CM identifies and participates in
training related to specific Client
group needs (i.e. special needs).
CM does not identify or attend
training related to specific Client
group needs.
4K
Develop skills and knowledge to meet specific Client group needs (specialisation).
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Verified Assessment
Good achievement
Satisfactory
Below satisfactory
GOOD ACHIEVEMENT
SATISFACTORY
BELOW SATISFACTORY
CM participates in regular performance
development review, and identifies
professional practice development
opportunities (i.e. certification,
conference, research training).
CM does not participate in
performance reviews, development or
education activities.
CM adheres to the principles of
lifelong learning and actively monitors,
updates and extends their professional
knowledge and skills through regular
participation in specialist case
management development activities
and education (i.e. certification,
conference, research, training).
CM does not monitor skill level
nor participate in professional
development activities.
CM participates in specialist case
management certification, forum,
research or training activity.
CM shares certification, conference,
practice knowledge, research and
training with colleagues.
CM does not share certification,
conference, practice knowledge,
research and training with colleagues.
CM supports colleagues to reflect on
their own practice, identifying areas for
improvement and access to relevant
professional development activities and
education specific to case management.
CM engages in reflective practice to
identify areas for improvement and
seeks opportunities for professional
development and education.
CM does not engage in reflective
practice nor seek out professional
development activities and education.
4J
Undertake at least minimum levels of continuing professional training and development in accordance
with CMSA certification requirements and/or pursuant to the relevant specifications and/or mandatory
requirements of a professional body, agency, case management program and/or funding body.
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Verified Assessment
Good achievement
Satisfactory
Below satisfactory
STANDARD 4 – EVALUATION AND OUTCOMES