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National Standards of Practice for Case Management
SATISFACTORY
BELOW SATISFACTORY
CM is able to appraise the quality of the practice information
and outcomes against best practice.
CM unable to appraise quality information using best
practice framework.
CM can demonstrate how they peruse best practices within
their agency.
CM identifies issues of quality improvement but does not
raise them.
CM can provide examples of changes in own practice that
reflect current evidence-based research findings.
CM practises in a manner contrary to current evidence-
based research findings.
CM is able to identify sources of information that identify best
practice.
CM is unable to identify sources of information that identify
as best practice.
4F
Practise within guidelines for currently identified evidence based best practice.
GOOD ACHIEVEMENT SATISFACTORY
BELOW
SATISFACTORY
NOT APPLICABLE
CM assists in the
development of agency
policies and procedures that
reflect current research.
CM contributes to the
development and review
of agency policy and
procedures.
CM does not contribute
to the development and
review of agency policy
and procedures.
CM can demonstrate
access and awareness of
agency guidelines, policies
and procedures.
CM is not aware/able to
access agency guidelines,
policies and procedures.
CM can demonstrate
compliance with agency
guidelines, policies and
procedures.
CM operates outside of
agency guidelines, policies
and procedures.
CM develops policies/
procedures/guidelines based
on available research.
The CM provides input
to the development of
policies/procedures/
guidelines, based on the
available research.
CM informs the agency of
instances where policies/
procedures/guidelines
require amendments to
reflect the best practices
noted in available
research.
CM is aware that agency
guidelines, policies and/
or procedures contradict
available research
however takes no action.
4G
Practise in accordance with the CMSA National Code of Ethics for Case Management and agency/program and/
or funding body guidelines and/or policy and procedures.
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Not applicable
Verified Assessment
Good achievement
Satisfactory
Below satisfactory
Not applicable
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory
STANDARD 4 – EVALUATION AND OUTCOMES