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National Standards of Practice for Case Management
Code of Ethics
Are documents that aim to identify the broad values, principles and standards of ethical conduct
on which a particular profession is based.
Colleague
Includes other Case Managers, students, staff and others lawfully involved in the care of the Client.
Community
Refers to Australian society as a whole regardless of geographic location and any specific group
the Client receiving case management defines as community; including those identifying as
culturally connected through ethnicity, shared history, religion, gender and age.
Continuing
Professional
Development
Movement along the continuum of competence required by practitioners, educators, managers
and researchers to provide services based upon evidence of effectiveness and best value. This can
be achieved through formal or informal instruction and learning.
Coordination
The actions performed by the Case Manager of organising, securing, integrating and modifying
resources, services and support.
Culture
Means the distinctive ways of life and shared values, beliefs and meanings common to groups of
people.
Dependence
A situation where the actions of a Case Manager may cause a Client to rely on a level of service
provision and support that could have been reduced had the Client been able to develop a level of
skill to undertake all or part of the activities being provided.
Disengagement
A phase of the case management process where Clients exit from a case management program.
Diverse
Refers to but not limited to, the differences between individuals or groups of people in age,
cultural background, disability, ethnicity, family responsibilities, gender, language, marital status,
religious belief and sexual orientation.
Eligibility
The process where Client needs and characteristics are compared against criteria for acceptance
into programs or service.
Evaluation
A process of comparing actual outcomes and processes against expected outcomes.
Evidence based
Practice
Practice that incorporates contemporary and validated research findings.
Facilitation
The act of making a process easier for the parties involved.
Goal
A statement developed with (and understood by) the Client that succinctly describes the intended
outcomes from identified needs.
Guidelines
Descriptive statements that outline the desirable actions in keeping with the Standard. These may
include Client-directed activities, processes and methods to determine outcomes.
Health and Human
Services Continuum
The appropriate level, types and range of care that matches the ongoing needs of Clients
including, but not limited to, health, medical, financial, legal, psychosocial and behavioural across
one or more settings. The levels of care may vary in complexity and intensity of resources, services
and support.
Informed Consent
Means that for consent to be considered valid six standards must be met: (1) coercion and undue
influence must not have played a role in the Client’s decision; (2) Clients must be mentally capable
of providing consent; (3) Clients must consent to specific procedures or actions; (4) the consent
forms and procedures must be valid; (5) Clients must have the right to refuse or withdraw consent;
and (6) Clients’ decisions must be based on adequate information.
GLOSSARY