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National Standards of Practice for Case Management
4I
Access a person experienced in case management who is able to provide supervision and/or mentoring (as
applicable).
SATISFACTORY
BELOW SATISFACTORY
CM accesses agency-provided or external supervision
pertaining to Case Management practice.
CM does not access available supervision.
CM seeks out peer support and networking opportunities.
CM does not participate in networking or peer support
opportunities.
GOOD ACHIEVEMENT
SATISFACTORY
BELOW SATISFACTORY
CM facilitates and leads projects.
CM participates in projects where
available that will improve quality of
practice.
CM does not participate in projects
when opportunities are available.
CM is able to critique a piece of research
and comment on its application to case
management practice.
CM is able to critique a piece of
research and comment on its
application to individual/agency
practice or performance.
CM is unable to adequately critique
the quality or appropriateness of
research to case management
practice or performance.
CM identifies practice issues from
the available research and Client
outcomes data and disseminates
within the agency.
CM is unable to demonstrate where
practice issues relating to research
or Client outcomes data has been
shared within the agency.
CM is able to demonstrate
improvements in teams/groups of CM’s
practice after reviewing Client outcome
data.
CM can give examples of Client
outcomes data as a method of
improvement in personal practice.
CM does not demonstrate utilisation
of data to improve performance.
CM takes a lead role in a project around
practice improvement.
CM uses outcomes data to identify
service gaps and inform project ideas.
CM does not reflect on outcome
findings to address gaps and trends.
CM can describe how they have
incorporated feedback from Clients
and current evidence based research
and agency data into their own
practice.
CM is unable to demonstrate critical
analysis of information relating to
practice.
4H
Participate in research activities as a means to continually improve practice.
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Verified Assessment
Good achievement
Satisfactory
Below satisfactory
STANDARD 4 – EVALUATION AND OUTCOMES