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National Standards of Practice for Case Management
4D
Demonstrate actions to support improvement/maintenance of quality of life for Clients.
SATISFACTORY
BELOW SATISFACTORY
CM documentation demonstrates that the Client feedback and
evaluation has been central to the review and amendment to
the agreed goals within the care plan.
Documentation by CM demonstrates no amendment to
the agreed goals within the care plan arising from Client
feedback and evaluation.
CM analyses the Client’s perception of changes in their quality
of life compared against prior quality of life information.
CM does not adequately assess for changes in Client quality
of life.
CM supports Client in exploring options to improve quality
of life.
CM does not document quality of life factors.
SATISFACTORY
BELOW SATISFACTORY
CM can demonstrate that the Client goals have been met,
including transition by Client to another setting, agency or
disengagement.
CM documentation does not demonstrate evidence that
Client goals have been met.
CM documentation demonstrates Client and key stakeholder
feedback is sought and received by CM in accordance with
agency/program and/or funding body guidelines and/or
policies and procedures.
CM documentation demonstrates no Client and key
stakeholder feedback is sought and received by CM.
CM facilitates disengagement phase in accordance with the
Client and key stakeholders (as applicable) expectations,
needs and preferences and agency/program and/or funding
body guidelines and/or policies and procedures.
CM does not facilitate disengagement phase in accordance
with the Client and key stakeholders (as applicable)
expectations, needs and preferences and agency/program
and/or funding body guidelines and/or policies and
procedures.
4E
Review with the Client the quality/volume of ongoing support required to meet Client goals. This includes the
identification/review of parameters for disengagement of Clients (where applicable).
STANDARD 4 – EVALUATION AND OUTCOMES
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory
Self Assessment
Satisfactory
Below satisfactory
Verified Assessment
Satisfactory
Below satisfactory