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National Standards of Practice for Case Management
SATISFACTORY
BELOW SATISFACTORY
NOT APPLICABLE
CM demonstrates ongoing consultation
with key stakeholders (both formal
and informal) regarding their role in
supporting the Client to achieve their
agreed goals.
CM is unable to demonstrate
engagement with key stakeholders
(both formal and informal) where
these are deemed essential in the
Client achieving their agreed goals.
Client does not have access to key
stakeholders (both formal and
informal).
CM refers to specialist assessment
services in response to changing needs
of Client as required.
CM fails to refer Client for specialist
assessment when indicated.
Specialist assessment not required.
CM documentation demonstrates
modification of services and resources
to meet the Client’s changing needs and
interests.
CM is unable to demonstrate the
review and modification of care plan
in response to changes to the Client’s
needs and interests.
CM documentation demonstrates
alignment of timeframes for actions/
interventions pursuant to the agreed
Client goals within care plan.
CM is unable to demonstrate that
actions/interventions have been
implemented in accordance with the
Client goals within care plan.
CM documentation demonstrates
communication with Client regarding
limitations and/or variations to
resources, services and support;
including disengagement.
CM is unable to demonstrate
communication with Client regarding
limitations and/or variations to
resources, services and support;
including disengagement.
3C
Adjust resources, services and supports to best meet the needs of the Client in line with identified goals.
STANDARD 3 – MONITORING
Self Assessment
Satisfactory
Below satisfactory
Not applicable
Verified Assessment
Satisfactory
Below satisfactory
Not applicable