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National Standards of Practice for Case Management
GOOD ACHIEVEMENT
SATISFACTORY
BELOW SATISFACTORY
The CM educates the Client on the
processes undertaken to access
resources and supports from various
sources including independent
advocacy services.
The CM cannot demonstrate Client
choice or involvement in accessing
appropriate services, supports and
resources.
The CM reviews and/or adjusts the
level of case management support
provided to Clients based on the
assessment of the Client’s self-
advocacy skills.
CM does not review and/or adjust the
intensity of case management where
Clients have demonstrated an ability
to advocate for themselves.
CM demonstrates how they test the
Client’s ongoing ability to advocate
for themselves, and can demonstrate
examples of assisting the Client to
advocate on their own behalf.
CM is unable to demonstrate how
they test the Client’s ongoing ability
to advocate for themselves. CM can
give no examples of assisting a Client
to advocate on their own behalf.
CM can demonstrate examples of
initiating and facilitating a range of key
stakeholders to advocate at the policy
making level and service delivery level.
CM can demonstrate examples
of effective engagement of key
stakeholders to advocate for Client-
specific needs.
CM is unable to identify examples
of working with a range of key
stakeholders to advocate for Client-
specific needs.
The CM discusses and recommends
independent advocate support
for issues outside their case
management role.
CM provides a level of advocacy
support outside their employment
expectations.
3E
The Case Manager supports the Client’s self advocacy skills wherever possible.
STANDARD 3 – MONITORING
Self Assessment
Good achievement
Satisfactory
Below satisfactory
Verified Assessment
Good achievement
Satisfactory
Below satisfactory