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National Standards of Practice for Case Management
SUBSTANTIVE
ACHIEVEMENT
GOOD ACHIEVEMENT SATISFACTORY
BELOW
SATISFACTORY
CM contributes to national
or international case
management networks.
CM contributes to state-
wide case management
networks.
CM contributes to
local and regional case
management networks.
CM is not involved in case
management networks.
CM participates in national
or international community/
professional education to
increase case management
and agency profile.
CM participates in
state-wide community/
professional education
to increase case
management and agency
profile.
CM participates in
local and regional level
community/professional
education to increase case
management and agency
profile.
CM does not participate
in opportunities to
raise issues of case
management.
4L
Participate in public discussion and debate to raise the profile and understanding of Case Managers/case
management.
Self Assessment
Substantive achievement
Good achievement
Satisfactory
Below satisfactory
Verified Assessment
Substantive achievement
Good achievement
Satisfactory
Below satisfactory
STANDARD 4 – EVALUATION AND OUTCOMES