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National Standards of Practice for Case Management
Risk
Exposure to the possibility of loss, injury or other adverse circumstance.
Risk Assessment
The systematic evaluation of local risk factors, carried out to determine the degree to which risk is
present and to develop a risk management strategy including interventions.
Risk Stratification
The process of categorising individuals and populations according to their likelihood of experiencing
adverse outcomes.
Role
A general and abstract term that refers to a set of behaviours and expected consequences that
are associated with one’s position in a social structure. It is common practice for agencies and
employers to use a person’s title as a proxy for their role.
Skill
A specific ability or integrated set of abilities (e.g. motor, sensory, cognitive or perceptual) which
evolve with practice and application. Skills have to be learnt or practised to a standard that will
enable the effective performance of a task or subsection of a task.
Special needs
Refers to a person or group with an identified and/or specific and/or associated need/s.
May Include, but is not limited to, the specific requirements of individuals from: ATSI/CALD
communities/backgrounds, rural and remote areas, financially or socially disadvantaged
communities/backgrounds; veterans and individuals who are care leavers, homeless or at risk of
becoming homeless and/or have an illness, injury or mental, emotional, behavioural, intellectual,
learning or physical disability.
Standard
A formal written statement of expected performance.
Standards
Refers to the CMSA National Standards of Practice for Case Management as amended from time.
Strengths building
An approach to working with Clients that focuses on building upon Client abilities (strengths) rather
than focusing on Client inabilities.
Supervision
A process whereby case management staff receive support and assistance from a person who has
experience in case management and supervision skills.
Sustainability
The ability of a plan of care to be maintained within current and expected future needs considering
available resources. Sustainability is not just related to the case management program timelines,
but should consider needs post disengagement from case management.
Voluntary Assumption
of Risk
Refers to a Client who knowingly and willingly consents to assume full legal responsibility for a risk
(i.e. exposure to the possibility of loss, injury or other adversity) having been informed of, either
expressly or impliedly, and understands the full nature and likelihood of the risk eventuating.
GLOSSARY