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National Standards of Practice for Case Management
STANDARDS OF PRACTICE
Diagram 9
Note: Where a reference is made to a Client this may also refer to the Client Representative
May include:
Verbal
Written
Complete this step only as applicable
Based on agency/program guidelines &/or
policies & procedures
Disengage & close case
Obtain feedback
Move to evaluating phase
Contact Client
Standard Three – Disengagement and Feedback Phase
May include:
Agency/program limitations or gaps
Client & Key Stakeholder feedback
May include:
Agency/program
effectiveness
Agency/program targets
& outputs
Client & Key Stakeholder
satisfaction
Continuous Quality
Improvement
Financial
WHS (Workplace Health
& Safety)
Including
(as applicable):
Client & Key
Stakeholders
Identify evaluation
tool
Gather & enter
information
Prepare reports
(internal/external)
Communicate
outcomes
Analyse
information
Standard Four – Evaluating Phase
Diagram 10
Note: Where a reference is made to a Client this may also refer to the Client Representative
Where a reference is made to a Key Stakeholder this may refer to a person or group with a direct interest, involvement,
or concern regarding the Client and/or case management care plan