HRDQ

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Learning to Listen
Third Edition
Laurie Ribble Libove, MS
Assessment, Workbook, and Workshop, 1– 4 hours
Most people claim to be good listeners. But that’s not what
we hear.
When people listen, organizations gain a competitive advantage from better
communication, morale, and productivity to reduced absenteeism, turnover, and
conflict. However, studies show people remember only half of what they hear, even
moments after they’ve heard it. And that’s not all. On average, people spend 45% of their
time listening, yet only 2% report they’ve had formal education on the topic. Research
makes the message loud and clear — it’s time to add listening to your training line-up.
Learning to Listen is a communication instrument that focuses on the visible — and
invisible — aspects of listening behavior: Staying Focused, Capturing the Message, and
Helping the Speaker. And while most listening assessments measure style, this self-
assessment measures skill level. Because it targets actual behavior, individuals are able to
take immediate action to maximize their strengths and improve upon their weaknesses.
The result is employees who are better equipped to handle customer complaints,
negotiate contracts, manage teams, and more.
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials,
PowerPoint presentation on USB flash drive, poster, and HRDQue card $225
Participant Workbook $20
Paper Assessment $17.90
Participant Set Includes paper assessment, participant workbook, and HRDQue card. $34.11
SAVE 10% with the Set!
Online Assessment $25
Online Self-Study Assessment $27
Poster $15
HRDQue Card $2
QuickStart Training Two hours of telephone coaching for facilitators $450
L E A R N I N G O U T C O M E S
• Determine listening effectiveness in three
dimensions
• Explore the visible and invisible aspects of
listening
• Learn what it takes both physically — and
mentally — to listen
• Understand common barriers to effective
listening
• Create a plan to put new skills into
immediate action
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COMMUNICATION
“ Learning to Listen has proven to be the perfect instrument for
determining the areas most needed for [listening] skill development.
I have used Learning to Listen with many hundreds of corporate
participants and it effectively assists us in guiding them along the
path to becoming quality listeners.”
Jeffrey Patnaude, President
The Patnaude Group