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Dear Geek Girl:
By Kristen S. VandeVen
In our technology-driven world, it is
important to keep pace and embrace the
inevitable changes. Even the most high-
tech person can become overwhelmed
by the rapid evolution of technology. If
you’ve got a troublesome tech question
you want answered, please send a note to
Dear Geek Girl,
I see the advertisements for Mobile
Check Deposits. How does this work and
is it safe?
OurMobile Banking canonly be accessedby
first enrolling for Online Banking though
a traditional Internet Based browser. You
must then “register” your smart phone
within the Mobile Enrollment phase to
receive a onetime activation code. This is a
necessary security step to match the owner
of the phone with their Online Banking.
Once activation is complete you will log
in with your online banking credentials
(Username and Password).
Mobile Check Deposits couldn’t be easier.
Simply endorse the back of the check with
• Your signature
• Last 4 digits of the account number
• Today’s date (mm/dd/yyyy)
• Print “Cross Keys Mobile Deposit Only”
Take a picture of the front and back of
the check. Select the account you wish to
deposit the check into, type in the amount
and hit the Deposit button. You will have
access to your funds within 1 business day.
You must hang on to the check for 10 days
in case there are any issues and the bank
needs to see the original check.
Dear Geek Girl,
If I have
nstalled on
my phone how will I keep others from
accessing my information?
You should always protect your phone and
devices by putting a passcode or lock on the
device. However CKB apps always require a
User ID and Password. In the case that you
have lost a device or simply wish to remove
the
rom a device you can log
into the traditional Internet Browser based
version of Online Banking. Click on the
User Services tab then Mobile Enrollment.
You will be brought to the Mobile Banking
Center. This area will allow you to enroll
new devices, disable a device (great if you
have misplaced a phone), or Remove this
mobile device (if you have lost a phone or
gotten rid of the phone). No need to wait
until the bank is open, you can control
all of your devices from this area 24/7.
How can I protect myself and my bank
account from the bad guys out there?
We suggest that our customers take a
two prong approach to protecting their
accounts: Update and Monitor.
Update
antivirus and anti-malware programs on
your computer and devices. Make sure that
all of the software patches and updates
have been downloaded and installed. Don’t
assume your computer is doing this for you.
Monitor
your accounts by utilizing
an
oreviewyour
account activity often. Cross Keys Bank also
utilizes a fraud detection system tomonitor
debit card transactions called
u may receive a phone call from a
toll free number. Falcon Fraud Watch will
identify themselves as Cross Keys Bank
and ask you to verify transactions made
on your Cross Keys Bank Debit Card. You
may receive a voicemail and a letter in
the mail. If you do not answer calls from
our debit cardmay be
temporarily blocked until the transactions
can be verified.
Cross Keys Bank takes your security
very seriously. If you have a question or
concern about something call or email or
eBanking Department, we will be happy
to answer your questions 318-766-3246 or
eBanking Department Responds
To Target Data Breach
The eBanking department at Cross Keys
Bank has coined a new phrase—Cross
Keys eBanking,TechnologywithaPersonal
Touch. This new mantra was recently put
to the test by the Target data breach that
affected over 70 million consumers in the
United States and almost 300 Cross Keys
Bank customers. According to Krebs on
Security, a respecteddata securityblog, the
Target breach captured data stored on the
magnetic strips of the cards that customers
swipe at the cash register. The information
compromised included customer names,
card numbers, expiration dates and the
short verification codes known as CVVs.
Target has over 1,800 stores in the United
States and is the third largest retailer.
How did the eBanking Department at
Cross Keys Bank respond to news of the
Target data breach?
When we found out about the breach
we did not initially know that Target was
the source. Regardless of the retailer, we
wanted to ensure the safety and privacy
of our customers so we began by calling
each and every customer that may have
been compromised in the breach. At no
cost, they received a new card in the mail
within 7-10 days.We had a lot of customers
who were surprised that they received
an actual phone call from an actual
person. Other big banks did not even
notify their customers before shutting the
compromised cards down. Our desire is to
interact with our customers and give them
the personal attention that is neededwhen
something scary like this happens. And
that is technology with a personal touch.
