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How has the partnership between Adobe
and Cushman & Wakefield evolved?
Mark Bell:
What started out as another
ordinary client/vendor relationship,
transformed into a trusted partnership.
Not only do we all have the same goals,
but on a personal level, we all work well
together. We’ve formed strong bonds
and our partnership is reflective of that.
Giles Flaxton:
The relationship started in
The U.S. more than 10 years ago, but we
now deliver facilities support globally.
The length of the relationship has
allowed us to gain a deep understanding
of how Adobe works and what it needs
from a service partner – this is a crucial
aspect of our partnership.
Tell us about a recent success?
MB:
We’ve had the opportunity to
leverage Cushman & Wakefield’s size,
scale and expertise. Recently, we had
a market review of all things related to
innovation and the “Internet of Things.”
We condensed weeks’ worth of research
into one meeting, which was extremely
helpful. Cushman & Wakefield’s Head
of Workplace Strategy, Neil McLocklin,
was able to give us a rapid overview of
current technology and also link us up
with a suitable supplier.
GF:
Changing how Adobe’s Paris office
is used from a predominately allocated
desk environment to a much more
flexible and agile working environment.
By creating team neighborhoods rather
than allocating desks we make much
better use of the available space.
How have you partnered to improve
operational efficiencies?
MB:
Customer centric approach, with
a focus on impact. Noticing what is
getting in the way of our employees
being productive and then conveying
this to Cushman & Wakefield so they
can adapt their delivery or provide a
new service.
GF:
We defined and clarified roles and
responsibilities in order to target the
team resources efficiently. It’s not about
creating silos, but rather break them
down, to work as a team and avoid any
duplication of work.
How do you successfully integrate
services?
MB:
It’s not easy, but you have to keep
working at it. One best-practice I would
recommend is constantly reviewing
and tweaking, which will help lead to
success.
GF:
By being visible, proactive and
not “hiding” in a facilities office, we
can better understand our client’s
challenges. By engaging with our client
first-hand, we’re better equipped to
integrate services seamlessly.
What project or milestone are you most
proud of?
MB:
Enabling Adobe to scale in EMEA
by adding new or refreshing existing
offices in Berlin, Dublin, Paris, Munich
and soon London. We now have more
than 29 offices across 18 countries
and more than 2,500 professionals.
I’m proud that we think outside the
box when it comes to space planning.
One exciting example being the new
London office which we will use much
more flexibly with only around 20% of
the seating being allocated and the rest
being used as drop in space.
GF:
Working with the Dublin leadership
team to move away from private
manager offices to make better use
of the available space. Private offices
are often empty and don’t foster
collaboration – it's much better to use
them as meeting spaces.
In your current role, what excites you?
MB:
Every day is different – it keeps
me on my toes. I also enjoy traveling
as part of my role. Taking in different
cultures and seeing first-hand how style
of working differs across the globe is
interesting. My favorite place I’ve visited
is Hamburg, we have a fantastic office
next to the river. Eventually, I would like
to travel to South America because I’m
curious about The Inca Trail.
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