8 | Cassidy Turley
Technology to Measure Success
FEATURES
BENEFITS
Configurable workflows and
escalations
Self-service employee portal
Service delivery satisfaction
assessment
Performance reporting
Mobile enabled
Fits existing processes and best
practices
Transparency in service delivery
Identify and remedy issues before
they become problems
Iteratively improve service delivery
over time
Greater productivity, better data
for decision-making
Monitoring Service Delivery Satisfaction
Supporting Operational Improvement
Enabling Self-Service & Transparency
