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Chemical Technology • February 2016
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Maintenance services
Ensure maximum availability and performance of your
process with the correct type of maintenance. A full range
of maintenance services is available to allow you to better
manage your maintenance activities and resultant costs.
From inspection to preventative maintenance services,
Endress+Hauser supports you in defining the relevant main-
tenance activity and frequency based upon your installed
base’s maintenance requirements.
Specific andguaranteed reaction times for corrective (break
down) maintenance on your critical assets can also be defined
within a Service Level Agreement (SLA). Relevant and neces-
sary spare parts holding is also an aspect to be considered
withinmaintenance services. Spare parts and/or replacement
units requirements should be evaluated and actioned based
upon process criticalities of the respective assets.
Maintenance services can be formalised within a Service
Level Agreement with Endress+Hauser. The management
and scheduling of these activities are then the responsibility
of Endress+Hauser and not the maintenance team on-site.
These management activities include proactive scheduling,
consumable and wear part stock holding and ordering,
and documentation management for all relevant activities,
including certificates.
The Service Level Agreement concept for maintenance
services can further be developed into a performance-
based agreement framework which is then managed by
evaluation of formal Key Performance Indicators (KPIs). This
allows for continuous improvement within the maintenance
services portfolio.
Benefits
• Maintenance needs and overall operating expenses are
managed and optimised.
• Improved productivity by minimising process interrup-
tions, resulting from device failure.
• Enhance On-Site knowledge by working closely with
Endress+Hauser service specialists and technicians.
• Enable your personnel to focus effectively on the main-
tenance of the process.
• Ensure regular follow-up to monitor your critical measur-
ing points.
Deliverables
• Maintenance report per device.
• Calibration Certificate per device (where relevant).
• Full traceability of the maintenance event and report per
device (on demand).
• Guaranteed response fromEndress+Hauser (within SLA).
Maintenance optimisation
Reducing costs related to asset maintenance, repair, and
ultimate replacement of obsolete devices is typically one
of management’s main goals. Downtime in any network,
manufacturing or computer system ultimately results not
only in unexpected (and usually high) repair costs, but also
in customer dissatisfaction and reduced revenue.
Equipment and plant availability needs to be continually
increased, while maintenance efforts should be directed
towards improving plant productivity and production quality
and safety. To support you in achieving your maintenance
goals, Endress+Hauser can propose several maintenance
optimisation approaches to improve plant reliability and
performance.
These include:
• Consulting directed at delivering maintenance recom-
Services — by your side
Our firm commitment
to your business, for
improved plant
performance
Our commitment to you is to support, to
service and to optimise your processes.
Based on our process knowledge,
technical expertise and a uniform
approach through clear procedures, we
ensure that the work we conduct for you
is done safely and properly.