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1. Understanding variation
•
All things vary: no two things are exactly the same.
•
All variations have a source.
•
The cause of poor performance is
unmanaged sources of variation.
•
We can
manage/control variations
by
identifying and removing the source.
(No more stairs…)
Part 1
:
Introduction to
SPC
Part 2
:
Essential
concepts to
start with SPC
Part 4
Conclusion
Part 3
:
SPC in
practice
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03/10/17