344 / 879
Quality
: a set of characteristics that ensure that a product or a service
is meeting customer requirements (tolerances, specifications).
QUALITY
+
COSTS’ REDUCTION
Understanding the causes of process variability:
key to improvement.
CAUSES OF
PROCESS
VARIABILY
M
ethod
M
an
M
achine
M
aterial
TO BE CONTROLLED
PROCESS UNDER CONTROL
2. Quality’s ennemy: process variability
Part 1
:
Introduction to
SPC
Part 2
:
Essential
concepts to
start with SPC
Part 4
Conclusion
Part 3
:
SPC in
practice
9
Environnement
03/10/17