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Kaizen; Gemba Walk
5 steps model of Womack & Jones
1. Define value;
Specify value from the standpoint of the end customer
Would the customer be willing to pay for this..?
2. Identify the Valuestream;
Perform a Gemba Walk (Gemba = “The actual place”)
Visit each activity within the process, interview the experts;
experience the process.
Focus on added value / waste
Background
Lean tools
Lean in healthcare Process optimization Discussion