549 / 879
Interview each expert, focus on added value / waste:
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What is your task
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How long does it take you / should it take, why?
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How many incoming / outgoing / waiting (stack)?
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Who is your supplier and your customer?
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First Time Right percentage? If not FTR >> why?
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Consequences / risks?
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Any frustrations / other issues?
Background Lean tools Lean in healthcare
Process optimization
Discussion
Gemba walk