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Foreword

Quality

Quality health care is about delivering the best possible care and achieving the

best possible outcomes for people every time they deal with the health care

system or use its services. Essentially, it means doing the best possible job

with the resources available.

(Health Canada,

http://www.hc-sc.gc.ca/hcs-sss/qual/index-eng.php

)

The Canadians focus on

access/waiting time

Patient safety