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03 News from the BRC
Brexit countdown is on to win a fair deal for shoppers
// Helen Dickinson, BRC
06
MORE INSIGHT FROM THE BRC-KPMG RETAIL SALES MONITOR
06
The BRC-Nielsen Shop Price Index for February 2018
07
Business rates are distorting and accelerating the
retail transformation
// JIM HUBBARD
08
LABELLING AND FOOD RESPONSIBILITIES TO BE DEVOLVED
FOLLOWING BREXIT?
// DAVID LONSDALE
10
Unlocking better supplier relationships with a new
approach to payments
//
DAVID PRICE, BarclaycarD
12
LESS WHAT, MORE
HOW
// Fola Abari, Change Management Group
14
Facing the challenge of a “new kid on the block”
// Gavin masters, Maginus
16
Payment Practices & Performance Regulations
// Vanessa (Woodfine) Flather, PRGX UK
18
Why it is time to focus more on Employee Intelligence in
retail
// Nina Kitching, Questback
20
where the threat lies: The retailers most likely to
succumb to purchase disputes
// Monica Eaton-Cardone, The Chargeback Company
22
DON’T BE AN EASY TARGET FOR FRAUDSTERS
// RAJA RAY, verifone
24
Retailing In China – Avoiding The Intellectual Property
Pitfalls
// Patrick Cantrill, Womble Bond Dickinson
26
What do your customers dowhen no-one iswatching?
// Jack Ostrowski, Yellow Octopus Fashion Ltd
28
Putting health higher on the menu would encourage
a third of consumers to eat out more often
// Rhian Thomas, IGD
30
Focus on waste - retail’s role in a greener,
more sustainable Britain
// Daren King, Biffa
32
Do you have the right culture to drive digital
transformation?
// DIANA PARKER, Microsoft UK
34
Data Analytics - Why retailers’ heads are in the Cloud
// Steph Bloor, PwC
36
Hard Brexit could add £7.8bn to the cost of retail goods
// Matthew Lewis, Squire Patton Boggs
38
Focus on waste - retail’s role in a greener, more
sustainable Britain
// Andrew Westbrook, RSM
40
Localizing your checkout to capitalize on
cross-border e-commerce
// Luke Flomo, Trustly
42
Sustaining retail successwith a balancedworkforce
operatingmodel
// NEIL PICKERING, KRONOS
44
The future of work in the retail sector: developing
a strategy for success
// Kelvyn Sampson, Willis Towers Watson | George
Zarkadakis, Willis Towers Watson
46
Click, Collect & Compete: Evolving In-Store Amenities
with Retail Technology
// Jon Walkington, Apex Order Pick-Up Technologies
48
BUSINESS RATES 2017 REVALUATION - TOP 10 TIPS
// ADAM BURKE, COLLIERS INTERNATIONAL, MANCHESTER
50
Consent to Assign: the good, the bad and the ugly
// Amy Sevier, SA LAW
52
The retail sector is getting Disability Confident
// Sophie Brooks, Head of Employee Engagement
and Inclusion, Marks and Spencer
56 Retail Services Directory